Intake
By clicking on the intake form button, you will be redirected to our built-in intake form, please note, the form must be completed fully in one session as the information will not be stored or saved. Once submitted, in the next 48 hours, a Pelican High Peak representative will reach out to you by phone, email, or both depending on the contact details provided in the package
Initial Contact & Information Exchange
Follow-up contact will likely be through an email or phone inquiry. At this point, information will be exchanged to determine whether there is a match between the client’s needs and the treatment program. If it seems that the potential client meets the eligibility criteria and that they could benefit from the program, the representative will provide further instructions on next steps.
Pre-Screening Interview
Once a completed referral package is received by the Continuous Care Facilitator (CCF), a pre-screening interview is arranged with the individual over the phone. This helps us to identify their particular needs, supports they may require, how they are feeling about attending treatment, and how motivated they are to attend treatment at our Healing Lodge.
Virtual Pre-Treatment Sessions
Virtual pre-treatment sessions are offered to individuals who may not ready to do in-person programming or who have been waitlisted.
Eligibility Review
After the pre-screening interview is complete and all required documents have been submitted to the CCF, each application is reviewed with the Treatment Team to determine if the client meets the eligibility criteria, if they would benefit from our treatment program, and if the Healing Lodge has the capacity to meet the client’s needs.
Acceptance and Admission
If the client is deemed a good candidate for the treatment program by the CCF and the rest of the Treatment Team, the CCF will email the client or point of contact to provide them with an acceptance letter and information regarding their upcoming admission into the Healing Lodge.
Travel Assistance
If the client requires travel assistance, the CCF will support the client and guardian/referral worker (if applicable) in arranging the travel to the Healing Lodge. Information such as the Client Rules & Expectations, What to Bring, and the Client Handbook are all provided, usually by email prior to the client’s arrival to the Healing Lodge, so the client and guardian/referral worker (if applicable) can review prior to admission.
Ineligibility and Waitlisting
If the client does not meet the eligibility criteria for the treatment program, the CCF will provide the client or point of contact with an explanation for the decision made. Sometimes, these clients will be waitlisted and offered virtual pre-treatment services to create familiarity with the client and give them time to prepare for residential treatment. If it is deemed the client requires more intensive services that cannot be provided by our Healing Lodge, the CCF will offer support to find another treatment program more appropriate and suitable for the client’s needs.